1.0 Our Cleaning Method:

To clean your windows we use the water fed pole system. Water is purified using a 4 stage filtration process, we produce this water at our base which is then transported in a tank inside our vans, once we arrive at your property this water is pumped through hoses and a telescopic pole with a brush, this is used to scrub the dirt off your windows, the window is given a final rinse and is left to dry naturally, once all the water has evaporated the window will be left clean.

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We use this method to clean windows up to 40ft, however we cannot removed stubborn staining such as, paint, lead staining, plaster, concrete, cement, mortar, silicone etc. If the UPVC frames, sills, soffits or gutters and fascia's of your property have UV bleaching, please be aware that pure water will not be effective at removing this.

 

We can only clean windows where there is a clear line of sight, some recesses or angles cannot be cleaned. Conservatory windows are included with the regular window cleaning service, conservatory roofs, skylights or Velux windows can be cleaned at an additional charge.

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1.1 Initial visit - Window Cleaning:

We do not charge to cover the additional time taken on the initial clean, please be aware we are a regular service. If you only require a one-off window clean, please inform us via email or phone as this will incur an extra charge.

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1.2 Gutter Clearing:

A specialist wet/dry gutter vacuum is used to clear out the guttering, this is done safely from the ground. Our gutter clearing system can clear out guttering up to 30ft, we will need access to a power socket. Low level gutters maybe cleared using step ladders. We can only clear guttering that has access, if the guttering is covered by roof tiles preventing us from getting the equipment into the gutter then it cannot be cleared, our equipment can go into the top of the downpipe if there are no screws or anything else preventing access, however if there is a blockage further down we won’t be able to unblock it. We do not dismantle the guttering or downpipes.

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1.3 Access to your Property:

We will try to notify you of our visit the day before your scheduled clean. If we are unable to access any part of your property/premises due to locked gates etc. we will only clean the accessible areas. If we deem it safe to do so, our operators will gain access to your property by unbolting your access gate. If you do not wish us to do this, please contact us via phone or email. If we need to enter your neighbour’s property/premises to clean your windows please confirm that you have their permission.

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1.4 How often will we visit:

Our usual schedule for a maintenance clean is every 4 weeks. We ask for some flexibility on time scales due to other factors beyond our control. We can offer an 8 weekly schedule, however this will incur an additional charge due to the extra cleaning involved.

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1.5 Ending our services:

If you should wish to cancel our services you have the right to do so at any time. This can be done by telephone on 07496 616620 or by email to contact@jmcs-windowcleaning.co.uk.

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1.6 Complaints:

We will always try to provide you with the best possible service every time we clean your windows. If for any reason you are not satisfied with our work please contact us as soon as possible after we have left the property.

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1.7 Insurance:

We are fully insured with Public Liability up to the value of £2 million. JM.CS Window Cleaning will not be held responsible for any damage done to your property/premises prior to our cleaning, we will inform you where possible of such damage prior to commencing work.

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The brushes we use are specifically designed for window cleaning and are made of a soft plastic head stock with nylon bristles. If existing scratches become visible after the  windows have been cleaned, JM.CS Window Cleaning do not accept any liability. Our window cleaners also do not accept liability for damage caused by, but not limited to, decorative or structural defects at your property, ill-fitting windows, doors, fascia's, guttering, window/conservatory trims, unsecured windows and doors, leaking seals, loose stuck on lead, decorative bars stuck on glass, rotting frames, flaking paint, open/broken trickle vents, etc. We do not clean windows that have broken/cracked panes or frames as water may seep through or the glass may fall into the property.

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If we are asked to bring our water hoses through outbuildings, porches or garages, we are happy to do so but accept no liability for damage to the property or its contents.

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1.8 Confidentiality:

All customer information is kept on a confidential database and is not discussed or shared with any individual or company, as per the terms and conditions of our Privacy Policy.

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1.9 Payments:

We accept payments by the following methods:

– Bank transfer (preferred) please use your address as payment reference.

– Cash (Has to be paid while we are there, we do not collect)

Payment within 7 days.

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1.10 Quotations and Pricing:

Quotations for our services are carried out free of charge. All quotes are issued in writing with an interactive option to ether accept or decline. Acceptance of your quote includes acceptance of the terms noted above and the price specified in the quote. Quotations are not subject to negotiation. Please note that we review our prices annually and if your price rises we will contact you via email or phone 4 weeks before the new price is in effect if accepted.

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Please call us on 07496 616620 or email us at contact@jmcs-windowcleaning.co.uk for any more questions.

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Thank you, JM.CS Window Cleaning